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Whether you have a question about infrared saunas, cold plunge tubs, or your recent order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as infrared saunas and cold plunge tubs may ship via freight carrier, and you will receive tracking details once your order is on its way.
How can I track my order?
Once your order ships, we send a confirmation email with tracking information. You can use the tracking number to monitor your shipment directly through the carrier's website. If you have any questions about your delivery status, send us an email and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If your infrared sauna, cold plunge tub, or red light therapy panel does not meet your expectations, please review our Return Policy page for full details on eligibility and the return process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the model you are interested in, and we will walk you through the available options.
How do I choose between an infrared sauna and a cold plunge tub?
Infrared saunas use radiant heat designed to support relaxation and a deep warmth experience, while cold plunge tubs provide a brisk immersion ritual that many find invigorating. Many of our customers build a contrast therapy setup with both. Feel free to contact us and we can help you explore what fits your space and routine.
What kind of power supply do your infrared saunas require?
Most of our infrared saunas are designed to plug into a standard household outlet, though larger cabin-style models may require a dedicated circuit. Each product page lists specific electrical requirements so you can confirm compatibility with your space before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and operated by Fire Ice Fitness Pro, our team replies to every inquiry within one business day.
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Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
If something is not right, our return process is straightforward and backed by our published Return Policy.
